Customer Care Representative with French

12/01/18 1:52
Tipul postului:
Full time
Salariu (EUR net):
Data de incepere a contractului:

What you will do:

-Offering best level customer support for native French clients via phone and email

-Asist international end-clients, as well as distributors of Skin, Hair and Body products for our client, an international Cometics company

-Review and interpret customer information in a variety of systems and apply that information to resolving the customers inquiry

-Balance customer service considerations with the exercise of efficiency with respect to time and call control

The ideal candidate: 

-Minimum medium (B2) language level (speaking and writing) for French and English

-Availability to work on a full time / part time schedule, Monday - Saturday, 9:00 - 21:00

-Gracious attitude in client service and efficiency in solving the problems

-Ability to understand and properly categorize the problem detected by the customer

-Ability to adapt to change

-Ability to analyse a problem and provide viable solutions

-Efficient use of resources for the effective exercise of the activity

-Attention to detail

-Good general IT-Knowledge in the area of web-based applications and technologies used in that area

We offer:

Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 9:00 - 22:00, Monday to Saturday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

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