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Customer Service Advisor- French [21/02/2012]
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POSITION LOCATED IN IASI. • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact, • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages, • Proactive flagging incidents where no knowledge solution was found, • Meeting or exceeding the level of Service when responding to all incoming incidents, • Accurate and timely hand off to other resolving teams.
Cerinte • Fluency in French, • Excellent verbal and written communication skills, • Professional telephone manner, • Basic experience in Windows NT/2000/XP, MS Office, MS based applications, • Basic technical support experience an advantage but not necessary, • Flexible, well-motivated team player, ability to work under pressure, Available to work in shifts. Nice to have: Good English skills.
Oferta (bonusuri, beneficii) All documents must be submitted in English. We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Localitate: Iasi
Companie: Capgemini Services Romania SRL
Descriere companie: Avec plus de 85.000 employés, de 8 milliards de revenus, Capgemini est un leader mondial dans le conseil, la technologie, l’outsourcing et les services professionnels locaux.
Basée à Paris, les activités régionales incluent Capgemini Amérique du Nord, Europe du Nord, Asie Pacifique, Europe centrale et méridionale.
Website: http://www.ro.capgemini.com/
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