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System Centre Technical Engineer with French [25/01/2012]
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The Global Technical Support Centre (GTSC) located in Bucharest, provides high technical service and support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
We are currently recruiting for the Platforms area - System Centre Technical Support Engineers. Junior and Senior Specialists, depending on the level of technical expertise and experience, are invited to apply.
Contract: Outsourced Employment Contract
Start date: ASAP
Location: Bucharest
JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (eg: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback, new product launches.
REQUIREMENTS:
Degree or adequate practical background (2-8 years)
Experience with computer server and system center (System Management Server - SMS/ System Center Configuration Manager - SCCM and/or Microsoft Operation Manager - MOM, System Center Operation Manager - SCOM) software and technologies;
Basic knowledge of SQL database administration and implementation
Knowledge of Microsoft Active Directory, WSUS, scripting, networking (traces), WMI
Strong working knowledge of English and French (verbal and written) it’s a must;
Excellent communication and customer oriented skills;
Must be able to demonstrate strong, methodical problem-solving skills;
Able to work with remote colleagues and customers in EMEA;
Willingness to improve technical skills and language skills .
JOB HIGHLIGHTS:
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Life insurance and medical program
Sport benefits
Lunch vouchers
Mobile phone and laptop
Competitive salary package
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Please note that your resume will be entered in our data base and may be used in further recruitment events.
Localitate:
Bucuresti
Companie:
Microsoft
Descriere companie:
[n/a]
Website:
www.microsoft.com/careers
Pentru a va inscrie la acest job, va rugam, apasati butonul 'Aplica pentru acest job'.
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07/05/2012
