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Exchange Support Engineer with French [25/01/2012]
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The Global Technical Support Centre (GTSC) located in Bucharest, provides high technical service and support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
Start Date: ASAP
Location: Bucharest
Contract: Outsourced Employment Contract
JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
TECHNICAL REQUIREMENTS
Design, administration and/or support experience with Microsoft Exchange (5.5, 2000, 2003 or 2007)
Knowledge of Microsoft Exchange concepts like Mailbox Databases, Mail Routing, Virtual Servers, Address Books and Lists, Recipient Update Services, performance tuning and hardware design, Public Folders, migrations and interop between different Exchange versions, clustering, messaging protocols
Knowledge of Active Directory and TCP/IP Networking
Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions
Familiar with troubleshooting tools like ExBPA, Perfmon, Network tracing
Knowledge of messaging systems (Exchange competitors) eg: Lotus Notes, PostFix, QMail, etc
OTHER REQUIREMENTS:
Strong working knowledge of English and French (verbal and written) it’s a must;
Communication skills in international environment;
Willingness to improve technical skills and language skills;
Customer-oriented attitude.
JOB HIGHLIGHTS:
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.
Localitate:
Bucuresti
Companie:
Microsoft
Descriere companie:
[n/a]
Website:
www.microsoft.com/careers
Pentru a va inscrie la acest job, va rugam, apasati butonul 'Aplica pentru acest job'.
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07/05/2012
